DFA Rocks!

I had my passport renewal today at the new DFA building in Macapagal. I just have to share my experience; it’s a good one. =) I initially had my appointment scheduled on October through my travel agent. It was supposed to be the next earliest schedule available. I decided to check and try out DFA’s online appointment system in hopes of getting an earlier schedule. And I did manage to get an August appointment. I’ve heard of horror stories regarding passport renewals at the DFA. I heard people have to wait an average of 3-5 hours. They said there were a lot of people, long queues and fixers everywhere. I was actually prepared for the long hours wait at the DFA today. I brought water, a book, newspaper, and my ipad. I got there early, more than an hour ahead of my appointment. Luckily they allowed me to go in. Usually they only let you in 30 minutes prior to your schedule. I breezed by Step 1 (Documents) and Step 2 (Cashier). I made sure I came with the complete requirements to avoid having to fall in line again. Step 3 (Enrollment) also went by fast even if the ticket number I got was 100+. At this point, I actually didn’t mind waiting since there was good air conditioning with a sufficient seating area. Surprisingly it only took a couple of minutes before my number was called. There were about 75 personnel in the enrollment processing section which made the waiting very short. After taking my picture, fingerprints, and digital signature, I was done! I can’t believe it only took 3 steps to finish my passport renewal. It took me no less than an hour to complete everything. Furthermore, what makes me really happy is the fact that I did everything on my own. I didn’t have to go through fixers or through “special connections” or pay extra just to get an easy passport renewal. I was really surprised at how well-improved the DFA is now. They had a new, clean, well conditioned building and a fast efficient staff. I wish all the government agencies (special mention: LTO and airport) have the same efficient process and facilities. DFA's really a first! If only government officials start spending taxpayers’ money in the right places and pay attention to improving all the country’s facilities, then we’ll already be a great nation ten years from now! Diba?